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These Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between the Seller and the Buyer in the sale of goods between HIGHTECH PRODUCTION s.r.o., registered in the Commercial Register kept by the Municipal Court in Prague (European Union – Czech Republic), Section C, Insert 323831 (hereinafter referred to as the "Seller") and its trading partners (hereinafter referred to as "Buyers").


The Seller would accept the following types of payments from the Buyer:

  • Payment in advance by a bank transfer
  • Payment by cash on delivery (a cash payment made to a carrier)
  • Payment with a payment card via PayPal, PayU, Google Pay, Apple Pay, Skrill
  • Payment in installments via PayPal
  • Hire purchase (only if the Buyer meets the conditions of the credit company offering the hire purchase service)
    – the Czech Republic customers only

For a valid electronic order, all required information has to be filled in. An order represents a draft of the purchase agreement. There is no need for any formal confirmation by the Seller, the agreement comes into force by the delivery itself. The Seller reserves the right to establish the agreement by confirming the order. Depending on the nature of the order (amount of goods, prices, transportation costs, distance, etc.), the Seller shall always be entitled to ask the Buyer to authorize the order in an appropriate manner, e.g. by telephone or in writing. If the Buyer refuses to authorize the order in the required manner, such an order shall be considered invalid. The price in the European Community (EC) is contractually agreed as final, including all taxes.

The Seller sends goods to the Buyer through an express courier service. Transportation costs, if not already included in the goods price, are set according to the current price list on the day of purchase. The Buyer will be informed about the location of the shipment on the e-mail address as specified by the Buyer in the order. The Buyer will be informed about the time of delivery by e-mail or phone in advance. Delivery time may be extended, especially in the event of unforeseen circumstances beyond the Seller's control, such as acts of nature, accidents, etc. The Buyer will be notified about possible delays on the e-mail address specified in the order without undue delay.

Cancellation Policy

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (HIGHTECH PRODUCTION s.r.o., Dukelskych hrdinu 617/56, 17000 Prague 7 - Czech republic, ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Satisfaction Guarantee

Exercise of the satisfaction guarantee shall be governed by the following rules: The Buyer shall return ordered goods complete, with complete documentation, undamaged, clean, including original packaging, and in the condition and value in which the Buyer accepted it (with respect to the usual wear and tear) to the address of the manufacturer/distributor listed in the Instructions for Use valid for the device or on this website under the section Company. Returned goods shall be accompanied with a letter requesting application of the satisfaction guarantee, along with a phone or e-mail contact and bank account number to which the refund is to be returned. Such refund shall be transferred to the Buyer's bank account within 30 working days. This period starts from the receipt of the withdrawal from the agreement by the Buyer. In the event the Buyer's bank account is not provided or known, the Buyer shall receive credit which can be spend on purchasing another products of the Seller. The manufacturer reserves the right to reject any claim or performance of the satisfaction guarantee in case of missing goods or accessories or documentation referred to in the above paragraph or in case of damage to (fall, crash, etc.) or another degradation of the goods (e.g. adjustments of the goods performed by persons not authorized by the Seller, etc.) or to deduct costs incurred in bringing the goods to their original state. These potential costs shall be deducted from the purchase price of the goods, as well as the costs associated with the respective payment transaction and the costs of shipping and packing. The satisfaction guarantee does not apply to goods paid for in installments and to adapters (head, armpits, or other). The satisfaction guarantee is conditioned by completion of your individual plan, which the Buyer may ask for using the contacts listed in the Instructions for Use. In case the Buyer does not utilize this option, a cancellation fee of 40% of the purchase price valid at the time of purchase shall be applied.

The satisfaction guarantee for goods purchased with it commences at the time of purchase (usually 50 – 100 days).


When ordering the product from outside the European Union, you may be contacted by your customs office with a request to provide additional information or settle fees (taxes, duties) related to the import of the order to your country. Such information or fees, as determined by national legislation, shall fall within the sole responsibility of the Buyer. To find out their amounts and whether they apply for you order, please contact your customs office. If you are contacted by any authority regarding the matters described in this paragraph, we strongly recommended that you provide cooperation. By this, you will prevent any potential delays and inconvenience in delivery, for which the Seller cannot assume responsibility. These fees are not subject to performance of the satisfaction guarantee and thus cannot be refunded.

The costs associated with sending of the goods back to the Seller shall be borne by the Buyer. The Seller shall be not responsible for damage to goods occurred during transportation from the Buyer. It is strongly advised to insure the package for the amount equal to the purchase price of the goods.

A purchased VIP discount is applicable to the current non-discounted price of the product, as published on the date of purchase of the device. With every device, only one VIP discount can be purchased. This discount is perpetual and transferable. Please keep the discount code in a safe place, the discount cannot be applied without it.

The images and videos published on this website are only illustrative.

Privacy Policy

Your data, protected by Act No. 101/2000 Coll. ("Data Protection Act"), shall be processed by the Seller under applicable law on data protection and used to process your order. For these purposes, your data may be transferred to a service provider or carrier securing the delivery of the goods to your address.

You may request information from the Seller regarding processing of your personal data as defined in Section 12 of the Data Protection Act or to change such data. The Buyer shall have the rights referred to in Section 21 of the Data Protection Act, especially the right to demand an explanation in case you suspect or discover the Seller does not abide the applicable provisions on data protection.

At any time, the Buyer may disagree with the use and further distribution of the Buyer's company name or name and address for promotional purposes. For this purpose, the Buyer shall send the Seller a request, either by e-mail, letter, or fax.

Law and Jurisdiction

These Terms are valid and effective as of 25 January 2020 and repeals the previous version of the Terms. The Seller reserves the right to change the Terms without prior notice. The original version of these Terms has been written in the Czech language, and the translation is provided by a third party. In case of any dispute, the original text shall prevail.